Customer Service: Returns Policy
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Customer Service: Returns Policy

We are committed to ensuring enjoyment of your purchase and experience with Drs. Foster and Smith. If your order arrives damaged, defective, or you receive the wrong item, please call our Customer Service Team at 1-800-381-7179 within 30 days of purchase.

Please note: We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect, please contact our customer support team for assistance.

All items purchased from are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Need to Return an Item?
Our friendly customer service representatives are always happy to help you, 7 am-8 pm, CST, 7 days a week.
Email Us - Call Us: 1-800-381-7179 or use Live Help

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8 am - 7 pm CST
7 days a week

7 am-8 pm, CST
7 days a week