Auto Delivery Details & FAQ
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Auto Delivery Details & FAQ

Promotion Details: Gift Certificate promotion is available to first-time Auto Delivery customers.

Current Auto Delivery Promotions available:

  • Drs. Foster and Smith Brand Dog & Cat Food: at least 10% OFF and a $30 Gift Certificate
  • Drs. Foster and Smith Aquarium Carbon: at least 10% OFF and a $25 Gift Certificate
  • Other Drs. Foster and Smith Brand Products: at least 10% OFF and a $10 Gift Certificate
  • Select Dog & Cat Food: at least 5% OFF and a $30 Gift Certificate
  • Select Prescription Products: $20 Gift Certificate
  • Veterinary Diets: $30 Gift Certificate
  • Other select consumable items across the site: $10 Gift Certificate

Gift certificate offer valid for new Auto Delivery subscribers only with an initial Auto Delivery order subtotal of $19. Subtotal is the amount of the Auto Delivery order before the tax and shipping portion of the order.

Receive a $30 gift certificate on dog foods, cat foods, or veterinary diets; a $20 gift certificate on prescription medications; or a $10 gift certificate on all other Auto Delivery eligible items.

The Gift Certificate will be sent via email, once the item ships, to the email address attached to the qualifying order.

Limit one Gift Certificate per offer and/or promotion, per household. Cannot be combined with other Promotional Gift Certificate promotions.

Promotional Gift Certificate expires 30 days from date of issue.

Promotional Gift Certificates are like cash and cannot be returned or redeemed for cash, except where redeemable by law.

Promotional Gift Certificates are not replaceable if lost, stolen or destroyed. Please safeguard accordingly.

Drs. Foster and Smith is not responsible for Promotional Gift Certificates that are undeliverable, delayed or not received as a result of inaccurate information, including the email address provided.

Exclusions: The Promotional Gift Certificates are not valid on donations, backordered items, Auto Delivery orders, or the purchase of another Drs. Foster and Smith Gift Certificate.

The value of the Promotional Gift Certificate is applied to the total purchase, including shipping and tax.

Not available for Canadian orders as indicated.




FAQs:

How does the Auto Delivery Program work?
Auto Delivery is Drs. Foster and Smith's automatic product replenishment program. When you sign up for Auto Delivery, you receive automatic shipments of products you specify, on a schedule/frequency you specify, to ensure that you never run out of your pet's favorite products. Sign up online with qualifying products or call 1-800-381-7179.

Auto Delivery benefits include:

  • Enjoy direct-to-your-door delivery and avoid lugging food, litter, or other heavy items from your vehicle.
  • ALWAYS get the lowest price on every Auto Delivery order (when an item is on sale for more than the Auto Delivery percentage off, you pay the sale price).
  • Reorder multiple quantities of each product at a time (for example, 2 bags of dog food every month).
  • Specify Auto Delivery automatic replenishment on individual items at different times (for example: dog food sent once a month, Scrubbies dental treats sent every other week, bird seed sent every 6 weeks).
  • Adjust Auto Delivery shipment dates at any time up to 48 hours prior to your next scheduled shipment.

Is there a minimum order needed to sign up for Auto Delivery?
No, but there is a $19 minimum to receive the Gift Certificate promotion.

What if I sign up for Auto Delivery and the item is already currently on sale (a limited-time sale)?
Auto Delivery members always receive the lowest price available when Auto Delivery items ship. If an Auto Delivery item is currently on sale, but the sale expires prior to your next delivery, you'll receive the lowest price available at the time of delivery.

Will I be reminded when my next Auto Delivery shipment occurs?
Yes, we will email you one week prior to your next Auto Delivery shipment so you may make any changes you require.

What products are eligible for Auto Delivery Service?

Look for the Auto Delivery Logo on qualifying product pages:

  • All prescription pet medications (excluding Proin & Gabapentin as these are controlled substances)
  • All Drs. Foster & Smith Dog Foods, Select Vitamins & Supplements
  • All Drs. Foster & Smith Cat Foods, Select Supplements & Litter
  • Select National Brand Dog & Cat Foods
  • Bird Diets, Treats & Specified Maintenance Products
  • Fish Food, Filter Media, Salt & More
  • Pond Fish Food, Filter Media & More
  • Small Pet Diets, Treats & Select Litter
  • Reptile Diets
  • Wild Bird Seeds
  • Plus many more!
How do I change a scheduled Auto Delivery shipment?
You may postpone scheduled shipments, change your frequency, and update the quantity of any items in your account by calling 1-800-381-7179. You may make modifications up to 48 hours prior to your next scheduled shipment.

How will my Auto Delivery items be shipped?
We ship all items via Economy Ground Service. If you have multiple ship-to addresses on file, items shipped to different addresses - even on the same day - will be billed separately.

If two or more Auto Delivery items scheduled at different frequencies coincide to ship on the same date, those separate orders will be combined in the same package.

How am I billed for Auto Delivery?
Your Auto Delivery items will be billed to your account on the date they ship. Current prices apply. To avoid any delays to your scheduled shipments, your credit card information is required on file. Please note PayPal® is not an available payment method for Auto Delivery orders.

What if my Auto Delivery item is on backorder?
From time to time, popular items may become temporarily unavailable. If this is the case when your Auto Delivery product is scheduled to ship, we'll notify you of the backorder via email.

Are there any areas that cannot receive Auto Delivery?
We are very sorry, at this time, we are unable to provide Auto Delivery to Hawaii or Alaska.

Please note: Auto Delivery orders do not qualify for Gift Certificate payment options; not available on shipments to Canada as indicated.

 
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