Power Pet Door Large Door
My dog wants to go out so many times a day and this door is the perfect solution. She loves her new freedom and the door works perfectly, and she has really put it to the test!! I have already recommended it to friends and would recommend to anyone. At first the door arrived broken (a knob) and I called expecting a hassle to get it replaced. It was the easiest customer service I have ever encountered. They replaced the door (shipped that day) and sent me a UPS sticker to use in order to return the broken one. The door and the customer service exceeded my expectations.
March 5, 2014
I HATED this door when I first got it. Hated it with a passion. My dog lost the front piece to his collar, resulting in my having to tape the door into a constantly open position so that it could be used. The company sent me a new collar due to complaints about the original collar. The new collar came with a screw closure on the back. Problem one, solved! Then, to make a long story short, the door still didn't work. The company was very helpful in having me run a few tests on the door and quickly telling me that the circuit board in my door was damaged. They sent me a new door immediately and enclosed a pre-paid label to return the old one. Ever since I installed the second door, I LOVE this product. My dog can come and go as he pleases and in the hot Texas sun, it's nice to know that he has access to my air conditioned laundry room. It makes me feel safer knowing that there is bulletproof "glass" between my house and the outside world. This door is sturdy and only lets my dog in and out. Charlie (my aforementioned dog) somehow thinks that the door is activated by him smacking his paw into the barrier (my best guess is the slight delay in lifting caused him to "alert" the door with his paw that it needed to open) and it's pretty comical to see him run up to the door and "high five" it open. I am glad that I spent the ridiculous amount of money that I did on this door now :)
July 18, 2013
easy installation and great safety features
We were impressed with the safety features and the ease of installation. Our friends and family are amazed with the security while our dog enjoys freedom. Our 99lb yellow lab Trevor uses it all the time when we're home. We've even purchased more collars so when other dogs come over they can all use it! We recommend it to everyone.
January 17, 2013
Best Dog Door We Have Used
This dog door was rather pricey, but worth every penny!
It was easy to install with the exception of the optional Wall Installation Tunnel. We have 2X6 walls and it barely overlapped enough of the door and outside trim when joining them together. The plastic also did not fit snuggly with the outside dog door frame leaving significant gaps on each side where the plastic was bowed which had to be sealed to prevent water from leaking into the wall. If I had to do it again I would not buy the tunnel and just frame out and seal the wall tunnel myself rather than spend money on a piece of plastic that doesn’t really fit or seal properly.
The collar sensor functions well, but like others mention it lacks forethought in design as it only accommodates very small and narrow collars and the test button needs to be disabled as it really doesn’t make sense to have on the collar in the first place.
The dog door itself is fantastic! Our dog took to the door after showing her a few times how it worked. The door itself is quiet, looks great, and seals out drafts, cold, and heat really well compared to other dog doors we have used. We bought the medium door which works well for our Shih tzu and would not be big enough for anyone to crawl through even if they broke the door. Our dog loves the freedom it provides and is quick to show other dogs that come over how she can go in and out on her own. We bought the optional battery kit with the door because we have trouble with power outages in our area and didn’t want her to be stranded outside in the heat or cold while we are gone. The door seems to perform the same whether on battery or plugged in which is a great comfort to us. We love the door so much that we plan to remove it and take it with us when we move.
November 12, 2012