Our Personal Guarantee
The pledge we made over 25 years ago still stands: If you are not 100% satisfied with your purchase, please return it for a refund, an exchange, or credit of the full product cost.
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Putting Customers First
Dr. Foster and Dr. Smith have always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced by every employee at Drs. Foster & Smith and is evidenced by the policies we stand behind, including:
- 100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us you can
return it to us for a full refund of the product price - no questions asked.
- We stock virtually every product we sell - to eliminate backorders and to get your pet supplies to you as quickly as possible - almost always within 5-7 business days. If you need your order sooner, you can always request one of our Express Shipping options.
- 24/7 Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can call us anytime of the day or night at 1-800-381-7179 and our fully trained customer service staff will be happy to help you.
- No Minimum Orders, No Extra Shipping Costs on most Heavy Items or Oversized Orders - Unlike other companies, if you only want to place an order with us for one small item, we'll be happy to serve you, and with only a few exceptions, we don't make you pay additional shipping for heavier or oversized orders.
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
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