| Frequently Asked Questions
How does the Catered Pet® Program work?
Call to tell our customer service agents what item(s) you'd like to put on your Catered Pet® Menu. You may choose to reorder multiple quantities of each item at a time. Each item on your Catered Pet® Menu may be scheduled at different reorder frequencies. Reorder occurrences will be tallied by item toward a 10th FREE order.
How does the 10th order free promotion work?
Every 10th Order is FREE! After every nine scheduled shipment cycles for an item on your Catered Pet® menu, the 10th shipment is FREE. You simply pay shipping & handling. For example, if you've signed up to reorder 2 bags of 15 lb Dog Food once a month, you'll get those 2 bags in your 10th shipment FREE!
What products are eligible for Catered Pet® Service?
All Drs. Foster & Smith Dog Foods
All Drs. Foster & Smith Cat Foods
Bird Diets and Bird Snacks
Small Pet Diets
Ferret Diets
Reptile Diets
Wild Bird Seeds
Look for the Catered Pet® Logo on qualifying product pages!
How do I schedule service?
Call 1-800-826-7206 to schedule repeat deliveries, postpone scheduled shipments, change your frequency, and update the quantity of any items in your account. You may make modifications up to 3 days prior to your next scheduled shipment.
How will my items be shipped?
To ensure you receive the lowest shipping costs, all items will be shipped via Ground Service. If you have multiple ship-to addresses on file, items shipped to different addresses - even on the same day - will be billed separately.
If two or more menu items scheduled at different frequencies coincide to ship on the same date, those separate orders will be combined in the same package. However, the 10th shipment FREE promo will only apply to qualifying items in that package.
How am I billed?
Your items will be billed to your account on the date they ship. Current prices apply. To avoid any delays to your scheduled shipments, your credit card information is required on file. If your credit card is declined during any Catered Pet® Service billing cycle, your current order will be cancelled and you will be contacted so you may provide an alternate credit card number to ensure delivery of your next scheduled shipment.
What if my item is on backorder?
From time to time, popular items may become temporarily unavailable. If this is the case when your product is scheduled to ship, we'll notify you of the backorder via email.
Please note: Catered Pet® orders do not qualify for Bill Me Later® payment options.
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