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About Us: Customer Comments

Dr. Race Foster & Dr. Marty Smith
If you would like to share your comments or suggestions with us along the path we take, you can trust we'll be listening.
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Along the hallway leading to our Customer Service Center, the walls are crowded with hundreds of letters and pet photos sent to our Call Center Agents over the years. We think of these bulletin boards as our extended family photo album - the faces of so many happy animals and owners remind us each day why we started mailing this catalog over 30 years ago: to help families like yours take care of the pets they love.

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Recent Comments from Our Customers

"I've ordered many products from your company for dogs, cats, small animals, wild birds, and parrots…Have always received fast, courteous service."


"Drs. Foster and Smith is the best site for getting high quality pet supplies at really great prices. I don't have to worry about affording the products my pet needs, or worry about sacrificing quality for the price. It's such a blessing. Thank you!"

    Dunedin, FL

"Prices are reasonable, shipping is fast. I have never had a problem with an order from, and they carry virtually everything for all types of pets."


"Everything I have ordered has been great quality and highly durable. They carry things you can't get elsewhere or in the local pet supply store."

    Spring, TX

"Excellent products, excellent prices, quick delivery and free shipping!"

    Milwaukee, WI

"I have used Drs. Foster and Smith for all my pet supplies, pharmacy, grooming tools, [and] beds. Everything is top quality at a reasonable price."

    Wilmington, NC

"The products are always good quality and fresh. I want to give my pets the best that I can afford and they love these products."

    Colorado Springs, CO

"Good fresh products, the best service with lots of helpful information. Excellent, healthy fish and corals."

    Ft. Lauderdale, FL

"I have ordered from Drs. Foster and Smith for years and have been able to find certain items at this online source when I couldn't find the items locally or at another online source. Their customer service is excellent... The products always arrive in excellent condition and in a timely fashion."

    Durham, NC

"So glad to be able to shop for my pond, aquarium, fish, cats, and chickens all in one place. I love your sales and especially free shipping."

    Veneta, OR

"I have used Drs. Foster and Smith for many years. Great customer service and shipping is always fast. I love the convenience."


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7 days a week