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Lining the hallway leading to our Customer Service Center, the walls are crowded with hundreds of letters and pet photos sent to our Call Agents over the years. We think of these bulletin boards as our extended family photo album, and the faces of so many happy animals and owners remind us each day why we started mailing this catalog 25 years ago: to help families like yours take care of the pets they love.
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Recent Comments from our Customers
"I LOVE your company! The product is great! Your online help is wonderful! Your prices are amazing and shipping is fast and unbelieveably cheap! Why anybody would shop anywhere else is beyond me. You have a customer for life, and I will tell everyone about you!"
"I simply can't recommend just one of the products from Drs. Foster & Smith. There are too many things that I have ordered in the past and highly recommend everything. The caring and patient Customer Service Reps are so very helpful when placing an order over the telephone. The delivery is prompt and always correct. I share all of my Drs. Foster & Smith catalogs with my friends who have pets. I love the web site too because I can place an order at any time instead of waiting for the next catalog."
Michele Karas
Bloomingdale, IL
"I would first like to thank Drs. Foster & Smith for all their great products and prices. I have looked at other catalogs from other companies and no one compares to the SERVICE and QUALITY that Drs. Foster & Smith provides. The pet letters you send out with all the orders are so helpful and key in on important issues about my pets' health."
"My favorite product is more of a service. Drs. Foster & Smith have the BEST Customer Service Department that I have ever dealt with! My dog has several health problems, so I always have to ask a million questions before I can purchase something. The Customer Service staff is always so helpful, and they have gone out of their way on several occasions to answer questions or even look up the ingredients on a product. They are the ones that make a difference and they will always be my family's "favorite product"!"
Stacey Gambrel
Madison, TN
"I've been using your website for about a year and order monthly. Your website is so great. When I call, I love the service given by customer service agents and love that all information needed is provided. I've used other websites and really did not feel like a valued customer. Also with others, I find myself waiting and waiting for my packages. I receive packages from Drs. Foster & Smith in a very timely manner. Thank you all for the imagination of your website and the politeness of your service."
Morris Daigle Jr.
Slidell, LA
"I am extremely pleased with the service care represenatives, the promptness of product delivery, and the catalog items available to keep my 3 dogs happy and healthy. In addition to saving money and time with the products I was equally pleased to see the items were shipped in environmentally safe packing peanuts. My 3 year old daughter enjoyed several hours of playing in them and then watching them dissolve in water. Thanks for having such a good selection and taking an earth friendly step with packaging."
Jennifer Radziewicz
Dover, DE
"I can not say enough about the wonderful service I enjoy from this company. I appreciate how fast my orders are filled and shipped. I have liked every single purchase & there have been many. I also thank you for using environmentally friendly packing material. I wish more companies operated like Drs. Foster and Smith!!!"
"I have to tell you over the last several days I have dealt with your customer service dept. & your tech support people (names: Chris, Tom, June, Beth, and others) & if they aren't the most friendly & helpful people on the face of the planet I'm not sure who is and where to find them, WOW! Then to top that off your prices are VERY competitive & if that wasn't enough your shipping costs in my opinion were absolutely down right cheap for all I bought & in this day of $4.00 a gallon gas that's a HUGE PLUS!!!! So please take a moment & thank all those that dept. for me. They have sold me on Doctors F & S!!!!! Also please single out those mentioned & any others that dealt with the guy with the 220 gallon aquarium that was stripping it to bare glass. Because of them virtually everything in it, including the fish once it's ready will come from you. Fantastic job folks, you should be very proud of what you have have there. I wish I lived close I'd love to work in what appears to be a very supportive & pleasant environment with such great people."
Chris Seibert
Washington, IN
"I just really wanted to say thank you! I don't know what I'd do without you. My husband and I are both on disability which means a very tight budget. We order all out dogs prescriptions from you and always take advantage of the generics. We have saved so much money it's unbelievable. Keep up the good work. You're providing a wonderful service."
"Thank you for such great customer service. I can always count on you guys to get my order out on time. You guys are the best on the web. Thanks again."
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