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Along the hallway leading to our Customer Service Center, the walls are crowded with hundreds of letters and pet photos sent to our Call Center Agents over the years. We think of these bulletin boards as our extended family photo album - the faces of so many happy animals and owners remind us each day why we started mailing this catalog 25 years ago: to help families like yours take care of the pets they love.
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Recent Comments from Our Customers
Thank you so much for your quick response, advice and actions. I am thrilled as a super satisfied customer and you can count on me to continue to order from you for my bird's needs and wants. Thank you and Happy Thanksgiving.
Just a quick note to let you know how happy we are with the service we get from you it is AMAZING !!!! Great prices,fast delivery and wonderful customer service. I will let people know .
Great Job Thank you!
Thank you so much for your prompt attention always. Your staff have always been so very friendly and helpful to go above and beyond to help me. Even though I am all the way out in California and originally from Sheboygan Wi. Your employees always make me feel like I am talking to old friends and family from back there. Living on Social Security it's so good to be able to purchase medication for my 14 plus year old Aussie/Blk. Lab mix dog, GABBY. Thanks again for always being there for me.
Thank you sooooo much! While it was an unpleasant morning, you have made me a happy customer. You also have proven excellent business practices so I'm glad I shopped with you and will be happy to do so again in the future.
"I received my order yesterday and just wanted everyone at Drs. Foster & Smith to know how much I appreciate your excellent service, great competitive prices, and much needed products. I don't order for our 4 dogs and cat anyplace else. You're GREAT! Thank you and have a great day."
Pleasant Prairie, WI
So often we take the time to complain but I wanted to share that my Old English Sheepdog Oliver (just over a year old) is very happy with his 2nd bed (he's very excited when he knows packages are for him) from Drs. Foster & Smith, his new bed is different from his nesting bed and I think he may favor this one. Over the years we have had four Old English Sheepdogs and they have all enjoyed their beds and other products from Drs. Foster & Smith. On behalf of our boy, we thank you all for everything you do to help us and our pets live a great life.
All the best,
Susan & Oliver
"I LOVE your company! The product is great! Your online help is wonderful! Your prices are amazing and shipping is fast and unbelieveably cheap! Why anybody would shop anywhere else is beyond me. You have a customer for life, and I will tell everyone about you!"
"I simply can't recommend just one of the products from Drs. Foster & Smith. There are too many things that I have ordered in the past and highly recommend everything. The caring and patient Customer Service Reps are so very helpful when placing an order over the telephone. The delivery is prompt and always correct. I share all of my Drs. Foster & Smith catalogs with my friends who have pets. I love the web site too because I can place an order at any time instead of waiting for the next catalog."
"I would first like to thank Drs. Foster & Smith for all their great products and prices. I have looked at other catalogs from other companies and no one compares to the SERVICE and QUALITY that Drs. Foster & Smith provides. The pet letters you send out with all the orders are so helpful and key in on important issues about my pets' health."
"My favorite product is more of a service. Drs. Foster & Smith have the BEST Customer Service Department that I have ever dealt with! My dog has several health problems, so I always have to ask a million questions before I can purchase something. The Customer Service staff is always so helpful, and they have gone out of their way on several occasions to answer questions or even look up the ingredients on a product. They are the ones that make a difference and they will always be my family's "favorite product"!"
"I've been using your website for about a year and order monthly. Your website is so great. When I call, I love the service given by customer service agents and love that all information needed is provided. I've used other websites and really did not feel like a valued customer. Also with others, I find myself waiting and waiting for my packages. I receive packages from Drs. Foster & Smith in a very timely manner. Thank you all for the imagination of your website and the politeness of your service."
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