Our Personal Guarantee
The pledge we made 30 years ago still stands: If you are not 100% satisfied with your purchase, please return it for a refund, an exchange, or credit of the full product cost.
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Putting Customers First
Dr. Foster and Dr. Smith have always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced by every employee at Drs. Foster and Smith and is evident in the policies we stand behind, including:
- 100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us you can
return it to us for a full refund of the product price - no questions asked.
- We stock virtually every product we sell - To eliminate backorders and to get your pet supplies to you as quickly as possible - which is almost always within 7 business days. If you need your order sooner, you can always request one of our Express Shipping options.
- Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can call us at 1-800-381-7179 and our fully trained customer service staff will be happy to help you. You may also email us at CustomerService@DrsFosterSmith.com, or use Live Help, for any questions you may have about our products.
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Visit our Customer Comments page to see what some of our customers have had to say recently about their experiences with us.
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