Our Personal Guarantee
The pledge we made over 30 years ago still stands: If you are not 100% satisfied with your purchase, please return it for a refund, an exchange, or credit of the full product cost.
|Putting Customers First
Dr. Foster and Dr. Smith have always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced by every employee at Drs. Foster and Smith and is evident in the policies we stand behind, including:
- 100% Satisfaction Guarantee
If you're not satisfied with a product you purchase from us you can
return it to us for a full refund of the product price - no questions asked.
- Everyday Low Prices
We believe home pet healthcare has to be affordable every day. That's why we've developed the best products at everyday low prices, so no one has to sacrifice their pet's health in order to save money. Our prices are consistently lower than any retail pet store or cataloger, and you'll find our quality is superior as well.
- We stock virtually every product we sell
To reduce backorders and to get your pet supplies to you as quickly as possible - which is almost always within 7 business days. If you need your order sooner, you can always request one of our Express Shipping options.
- Customer Service Support
If you ever have a question about a product, wish to place an order, or check on the status of your order, you can call us at 1-800-381-7179 and our fully trained customer service staff will be happy to help you. You may also email us at CustomerService@DrsFosterSmith.com, or use Live Help, for any questions you may have about our products.
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Visit our Customer Comments page to see what some of our customers have had to say recently about their experiences with us.