Customer Service: Returns Policy
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Customer Service: Returns Policy

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The pledge we made over 30 years ago still stands: If you are not 100% satisfied with your purchase, please return it for a refund, an exchange or credit of the full product cost.

We've Made Returns Even Easier!
We've partnered with UPS to offer you a low cost alternative to return merchandise. Plus, pay no return shipping fee upfront! A return shipping fee of $7.99 will be deducted from your credit amount once your return is received.

Click here to print your label and present your package to any UPS driver, or drop off your package at any authorized UPS shipping center.

Packaging and Shipping Your Returns

  • Click here to print a returns form if you do not have your original invoice. (Requires Adobe Acrobat Reader 4.0 or later - get it here for free). If you do have your original invoice, the returns form is on the back.
  • Please fill out the entire returns form detailing what you are returning and how you would like us to handle the return, i.e., credit, exchange, etc., and place it inside of your return package.
  • Decide how you would like to return your merchandise to us.
    • Taking advantage of our low cost UPS prepaid label? Click here to print it! Securely attach the pre-paid label and present your package to any UPS driver, or drop off your package at any authorized UPS shipping center. Done! Remember, we'll deduct the $7.99 fee from your credit amount or apply it as a balance due to pay with your next order.
    • Choosing a different carrier to return your merchandise? No problem! Please utilize our return address form on the front of your invoice or send the merchandise back to the following address:
        Drs. Foster and Smith
        Attn: Returns Department
        2389 Air Park Road
        Rhinelander, WI 54501
Note: The method of refund will be determined by the original method of payment.

If you have any questions or concerns please feel free to contact our Customer Service Department at 1-800-381-7179 or email us at:


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8 am - 8 pm CST
7 days a week

7 am-10 pm, CST
7 days a week