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We're always here to help you! We pride ourselves on our service, and do all we can to make ordering from us convenient, easy, and enjoyable. If you have any questions, please feel free to use any of the methods listed below.
Live Help:
Talk to one of our customer service representatives
online. Live Help is available:
- 7:30am - 9pm M-F, CST
- 7:30am - 7pm Sat-Sun, CST
Click here for detailed instructions for using Live Help, or
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Use Live Help Now >
Call Us: 6 am-Midnight, CST, 7 days a week.1-800-381-7179
Please call our Customer Service Department for any of the following reasons:
- To order by phone
- If you have a question about one of our products
- If you need help selecting the right product for your pet
- If you want to know the status of your order
- If you have any questions about your order or a product you purchased from us
Email Us:
We have found that a phone call is often better than email to answer product questions since the give-and-take of a conversation is necessary to be able to give you and your pet the best health care advice.
However, if you need to reach us by email, please use the quick form below, or send your questions to CustomerService@DrsFosterSmith.com. Feel free to send us your questions regarding products or your order.
Please understand that we cannot answer medical or health questions via email. If your pet has any serious health-related issues, we encourage you to contact your personal veterinarian.
Mail Us: Drs. Foster & Smith, Inc.
2253 Air Park Road
PO Box 100
Rhinelander, WI 54501
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