2015 - Earns coveted "Platinum" Bizrate® Circle of Excellence Award Status
The 2015 Bizrate® Circle of Excellence Award was earned by only 187 online retailers, representing the top 4.6% of retailers in North America utilizing the Bizrate survey. Among the Award winners, 80 retailers received the higest distinction, the Platinum Award. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that not only achieved winner status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award.
June 3, 2015 - "Top 10 Trustworthy Websites" - Online Trust Alliance
Drs. Foster and Smith is proud to announce it earned Top 10 placement in the 2015 eCommerce Online Trust Audit and Honor Roll. The Online Trust Alliance's (OTA) mission is to enhance online trust while promoting best practices, innovation and self-regulation. Every year, OTA completes a comprehensive assessment of the 500 largest online retailers, evaluating over three-dozen data attributes and criteria. Of the top 500 Internet Retailers evaluated in 2015, DrsFosterSmith.com made the Top 10, along with the likes of American Greetings, Cabela's, and Living Social among others! OTA Audit and Honor Roll is the foremost authority for identifying organizations considered most trustworthy based on their online security, privacy and consumer protection practices.
2013 & 2014 - Earns Bizrate® Circle of Excellence Award
This annual award recognizes those online retailers that have provided outstanding online customer experiences as rated by their own customers. This year, 94 online retailers received this Award, representing only 1.8% of all online retailers within the Bizrate Insights North American Retailer Network of over 5,200 retailers for the 2013 & 2012 award years. DrsFosterSmith.com was praised for its dedication to providing top notch online customer experiences, consistently collecting customer feedback, and earning exceptional customer satisfaction ratings throughout the award years.
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2009 "Hot 100 Website" - Internet Retailer
To earn a coveted spot on the Hot 100 list,
a website not only has to offer a great
online shopping experience, it has to take
the lead in innovation while exceeding
visitor expectations. This year
DrsFosterSmith.com was honored for
building a stronger relationship with you,
our online customers, through our extensive
pet care library, new "how to" Video Center,
and expert product reviews.
2008 "Top 5 Websites for
Customer Satisfaction" - ForeSee Results
When the news came in from ForeSee
Results independent survey of 20,000
online shoppers, we were proud to discover
we ranked #4 out of 100 nationwide. Using
the methodology of the University of
Michigan's American Customer Satisfaction
Index (ACSI), the study measured how well
the top retail websites delivered the kind of
site experience customers want. Our customer satisfaction score rivals online leaders Amazon, Netflix, and QVC!
2007 "Editors Choice" - Whole Dog Journal
Every year, the editors at the Whole Dog
Journal evaluate the wide selection of
dog foods and select only the healthiest,
100% natural diets to name as a WDJ
Editor's Choice Dog Food. Drs. Foster and
Smith Signature Series® Dog Food is
proud to be recognized as one of the top
dog food brands and is formulated with the same high standards
concerning the nutritional health of companion pets.