Will she enter the crate on her own during the day? Does she have something soft to sleep on and sleep with?
When we brought our puppy home, we took a towel to have the breeder rub on the momma dog, and let Shadow sleep with that, so that she had something familiar to sleep with. Oh and yes, I spoil her, so that first night, I slept on the floor next to the crate LOL
Please don't ever force a puppy into the crate, either. Perhaps you could investigate the Calming Collars that they sell here? I have one for my Siamese who is terrified of thunderstorms and it really helps her to stay calm.
Hope something I said helps!!