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Drinkwell 360, is there a replacement motor?

I have two drinkwell 360 cat fountains and use botteled water( HB water is vile ) in them, so I don't use the filters. The water flow has slowed to a very small trickle. Please advise.

Age: 45-54

Gender: male

6 months ago

by

2CatsHuntBch

Huntington Beach, Ca

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Have you cleaned out the motor? Even with bottled water, grime can build up inside the actual motor, it's good to take it apart regularly and clean it. If left uncleaned the motor can clog and slow the water flow. There should be instructions in your users manual on how to disassemble and reassemble your motor for cleaning.

Age: 25-34

Gender: female

1 week, 1 day ago

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Katgyrl

Seattle, WA

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Just because you use bottled water doesn't mean you can't use the filters! That's part of the dispenser makeup. It's like trying to run a car without a fuel filter because you added some liquid additive you saw at the gas station that said it improved our gas mileage! The type of water won't filter out all the dirt and hair floating around that will eventually clog the motor and slow the flow of water. I ,too, use bottled water because after years of having fountains I was getting a crusty mineral build up on the sides and the bottled water solved that problem. Please, please follow the directions after thoroughly cleaning your fountain and put in a filter and you'll find it will work just fine! But all those little pieces by the part that determines the flow have come off to clean. They have a great 3 brush cleaning kit, plus use a toothpick if necessary. Good Luck!!

Age: 55-65

Gender: female

3 months, 2 weeks ago

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Pcatlady

SIster Bay, Wi

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I, too, use bottled water, but also use the filters. My filters become soiled within 4-5 weeks due to the cat spit, pieces of cat food they drop in, dirt, etc. My filter usually catches this, but when it gets too dirty, can't do it's job. I strongly suggest you use the filters. It's not just for the water, but for the other debris that get in. I would take them apart, soak them in a vinegar solution, and use pipecleaners to clean out the tunnels. I have had mine for 4 1/2 years and just ordered a new one because my pump finally is wearing out, so at this time, my water flow is also a very small trickle. Don't know how long you have had yours, but imagine that without the filter, it could have gotten debris inside the pump that blocks the flow. I'd try that, and if it doesn't work, would re-purchase and use the filters. Sorry, but sometimes going cheap isn't the cheapest way to go. Been there, done that!

Age: 55-65

Gender: female

5 months, 3 weeks ago

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Almostcrazycatlady

Chehalis, WA

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Answer:

Thank you for your question. Please contact our Customer Service Department at 1-800-381-7179, or by email at CustomerService@DrsFosterSmith.com, regarding replacement parts.

Age: 18-24

Gender: female

6 months ago

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DRS1

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can you feed wet food in the 5 day feeder?

Age: 35-44

Gender: female

2 years ago

by

KMF3

TN

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Once canned food is opened, it should be refrigerated. I would not use in a 5 day feeder.

1 year, 1 month ago

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Ann65

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I would not recommend it. Food would get stale, and I'm not sure if it would stay in the feeder. All the liquid in the food would drain down first, and also the food could go bad.

1 year, 8 months ago

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sodacoaster

Iowa

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would you eat 5 day old wet food? wet food needs refrigeration if not used after opening, dry food does not. save the vet bill and put dry food only in the feeder . wet cat food belongs in a bowl , picked up after they finish or within a few hours. trust me they know when its been to long to eat it, they weren't branded finicky without good cause!

1 year, 10 months ago

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Tallulah

Florida

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I ahve left wet food in the one that operates on a 9 volt battery. It works well for about 2 days then the food goes bad and becomes moldy. I looking for a 5 day feeder that might plug in to keep food cold for all the days. Hope this helps.

1 year, 11 months ago

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peaches5

Torrance

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do you carry cleaning supplies for the drinkwell water bowl?

brushes to clean the scum off the interior of the bowl

Age: 55-65

Gender: female

2 years, 3 months ago

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mame

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BUT OF COURSE

1 year, 10 months ago

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Tallulah

Florida

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Thank you for your question. Please contact our Customer Service Department at 1.800.381.7179 or email CustomerService@DrsFosterSmith.com.

2 years, 2 months ago

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DrsFosterSmithStaff1

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we have the drinkwell fountain do you supply new pumps the pump burned out on ours.,

we own a drinkwell platunium cat fountain,, the pump burned out we want tro replace,, and also purchase more filters

Age: 45-54

Gender: female

2 years, 3 months ago

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meditwo

Chicago Illinois

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You can buyt the filters from Drs. Forster Smith. I suggest that you call Drinkwell about the pump.

Age: 35-44

Gender: female

2 years ago

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TMNY

New York, New York

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Thank you for your question. Please contact our Customer Service Department at 1.800.381.7179 or email CustomerService@DrsFosterSmith.com.

2 years, 2 months ago

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DrsFosterSmithStaff1

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I need a spill proof waterer for my cat. She knocks every bowl I have tried around and spills the water, then has none to drink.

What can you recommend?

Age: 35-44

Gender: female

1 year, 10 months ago

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Traci

Selden, NY

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she won't turn this one over and the water is always fresh with once a week easy cleaning!

1 year, 10 months ago

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Tallulah

Florida

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Some cats, like our Maine Coon for example, just love to play in water. We ended up with a humongous self-filling water bowl, probably designed for a mastiff, that we keep in the shower. He gets plenty to drink, it's heavy enough he can't knock it over, and then if he decides to play "water festival," there's no clean-up! Good luck!

Age: Over 65

Gender: female

1 year, 10 months ago

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Ranita

New Bern, NC

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