Dear Pet Warehouse Customer,
On behalf of the entire staff of Drs. Foster & Smith, we would like to welcome you to our growing family of pet owners and look forward to serving all your pet supply needs.
As you are probably aware, Drs. Foster & Smith purchased Pet Warehouse last fall. All your favorite Pet Warehouse products are now on our DrsFosterSmith.com site, and we will do everything we can to provide you with the highest level of customer service you have ever experienced.
One of the improvements you'll notice right away is a much improved online interface. Our ordering and checkout process is straightforward and very easy to use, and our site is reliable, fast and contains the information you need to choose the best products for your pet.
Setting Up An Account
One thing you may want to do right now is set up an account with us. While you do not have to set up an account with us to order from our site (our "Shop Anonymously" option), registering will save you time every time you order with us and is a convenience most of our customers choose. It only takes a few minutes and is basically just providing us with your name and address information and establishing a new login name and password.
You can also set up an account with us the first time you check out. Just click on the "New Customer" button during checkout and we'll walk you through the account registration process.
When establishing your account with us, please use your existing Pet Warehouse login name and password if they are available. Thank you.
Ordering From Your Pet Warehouse Catalog
If you're ordering from your Pet Warehouse catalog, simply type in the item number you wish to order under the "Ordering From Your Catalog?" headline in the navigation area on the left side of your page. Use the space under the "Pet Warehouse" name to go right to the product page.
We're Here To Serve You
If you need assistance of any kind - product questions, ordering online, order status, setting up an account, whatever you need - please feel free to call us any time of the day or night at 1-800-443-1160. One of our friendly customer service representatives will be happy to help you.
Once again, we want to welcome you to Drs. Foster & Smith and encourage you to browse our site and get familiar with all we have to offer. You may also want to visit our PetEducation.com site which is filled with more than 1,500 articles on the health and care of all types of pets.
Race Foster, DVM |
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Marty Smith, DVM |
