Rated 5 out of 5 by 4
Rated 5 out of 5 by ShirlG Great product and shipping
This terrarium was ordered for my sons crested gecko. It is the perfect size, Good value. Hood is very nice, bulbs not included. We previously ordered this through a different company and it arrived with the glass shattered. Their return process was a hassle and we lost money on shipping since I did not opt to reorder through the same service. I spoke to a Foster and Smith rep and they said they would add some extra packaging to give it a better chance of arriving in good condition. THEY DID A TERRIFIC JOB! Thanks so much, Foster and Smith, GREAT CUSTOMER SERVICE!
October 20, 2015
Rated 5 out of 5 by Jacob000000 Very Nice
Very well made, the only thing I wish that the lock for the doors was easier for kids to use. I feel like it will not last. But Everything else fits together very nice. When ours came in the mail. One door was broken. A new one was shipped to our door at no costs or hassle. I would recommend this to anyone.
June 3, 2014
Rated 5 out of 5 by critterkeeper11 Best Customer Service--Ever.
This tank is great, works great for frogs. The thing I am most impressed with is the customer service we received with ordering this item. Due to handling during shipping, this tank arrived broken. The phone reps were pleasant and easy to talk to, and they quickly shipped a replacement with no hassle. When the same thing happened a second time, they were, once again, fantastic to deal with on the phone, and made sure to have a replacement sent out right away--using a different parcel service. Now we have this great tank, safe and sound, and will not hesitate to make repeat purchases from this site. Although I may be hesitant to order breakable items online, I will definitely use Foster&Smith for any other pet supply need that arises, with confidence.
March 15, 2014
Rated 5 out of 5 by 57chevy this product is user friendlynfor me and my chamleons
my ecco terra terrarium is great for small reptiles and easy to clean and view my they are right at home and healthy eat very well and adjusted to the new habitat quickly i would recommend this terrarium to anyone that really care about their amall reptiles they do beautifully in this inviorment
February 3, 2014