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For 25 years our commitment to you
has been the same. To give you the
information you need to improve your
pet's care; to make the products you
need affordable; and to show you that
many of the things you thought had
to be done by pet professionals could
actually be done at home . . . for a lot
less money!
We've done this by holding true to four
core values that are at the very heart of
this company.
The bottom line is, we've been
successful, because you care
about your pets.
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You expect great products at great prices.
Our goal has always been to save you money so you can afford to give your pet the
care she needs and deserves or advance your hobby to match your dreams. And
we realize that pet care and hobby costs can quickly add up. That's why our prices
are consistently lower than our competitors'.
Compare our prices to retail outlets, pet stores, online sites, and other catalogs.
Then compare our quality to others. You'll find we offer only the highest quality
products at low prices to suit your budget.
But our commitment to helping you save money while still caring for your pet
companions and enjoying your hobbies doesn't end there. You also have access to
our extensive library of how-to articles, buyer's guides, and more - each designed
to arm you with the information and knowledge you need to advance your hobby or
perform much of your pet's care at home. This saves you even more money.
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As responsible pet parents, you scour resources for the information you need
to make informed decisions about the care of your animal companions.
Since the beginning, we've made it our top priority to offer you helpful information
on pet care and husbandry. That's why the Drs. Foster and Smith family includes a
full range of industry-renowned veterinarians, pharmacists, aquatic specialists, and
hundreds of pet-loving customer service agents.
It is also why every catalog we publish features numerous articles, all written by our
veterinary and expert staff. It's also why we maintain an extensive - and constantly
updated - online library of articles, expert tips, and pet care advice. Plus, our awardwinning
website, PetEducation.com, contains over 3,000 veterinarian-authored pet
health and care articles.
We're pleased that PetEducation.com has become the primary source for Discovery
Channel's AnimalPlanet.com pet health libraries and that it, as well as our Doctors'
Information article library, is used daily by thousands of pet professionals, schools,
and universities around the world. But we're proud that you and thousands of fellow
pet owners continue to turn to us for trusted pet care information, which enables the
best possible care of your pets, aquatic inhabitants, and backyard visitors.
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You've always expected to be our most important customer. And you are.
We put you and your fellow pet hobbyists first every step of the way in your shopping
experience. From your initial order to delivery and use of your products - we're here
to help. It's why less than 1% of our inventory ever goes on backorder. It's why we ship
98% of your orders within 24 hours of placement.
It is also why the pledge we made 25 years ago still stands: If you are not 100%
satisfied with your purchase, please return it for a refund, an exchange, or credit of the
full product cost.
But our industry-leading, world-class service doesn't end there. Unlike other
companies that place minimums on orders and increase shipping costs for heavy or
oversized items, we're happy to serve you no matter the size of your order and never
charge extra for oversized items shipped by standard service.
We've worked hard over the years to develop and maintain a reputation for superior
customer service. And you have our promise that we'll continue to do everything
possible to ensure your every experience with us will be a positive one.
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You understand that the best pet care and hobby husbandry begins at home.
That's why you demand quality products and why we offer only the best in pet food,
aquarium supplies, toys, treats, grooming tools, travel aids, beds, and more. Each
year, Dr. Foster, Dr. Smith, and our veterinary and aquatic expert staff personally review
more than 2,500 new pet products and select only those that offer the highest quality
solutions for enhancing pet health and well-being.
And when available offerings don't meet our high standards - or when products
simply aren't available to meet your growing needs as a pet parent - the doctors
develop their own alternatives under the Drs. Foster and Smith brand name. These
private label products are formulated and tested by our veterinary or aquatic expert
staff to be better than similar products on the market and are not found anywhere
else.
Each of our brand name products is designed to better meet your pet's needs and
simplify pet or hobby care, all at prices that help to pamper your pocketbook. Over the
years, you and countless fellow pet parents have confirmed our products are the best
in the business - and we'd never expect anything less because we want only the best
for you and your pet.
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