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Customer Service: Contact Us

We're always here to help you!
We pride ourselves on our service, and do all we can to make ordering from us convenient, easy, and enjoyable. If you have any questions, please feel free to use any of the methods listed below.

Live Help:
You can talk to one of our customer service representatives online in an instant message type format. Live Help is available 7 days a week from 8am - 8pm, CST.

Click here for detailed instructions for using Live Help, or Use Live Help Now >

Call Us:
7 am-10 pm, CST, 7 days a week. Our toll free number is: 1-800-381-7179.

Please call our Customer Service Department for any of the following reasons:

  • To order by phone
  • If you have a question about one of our products
  • If you need help selecting the right product for your pet
  • If you want to know the status of your order
  • If you have any questions about your order or a product you purchased from us

Email Us:
We try to respond to all emails within 12 hours; however, a phone call is often better than email to answer product questions because it is immediate and since the give-and-take of a conversation is necessary to be able to give you and your pet the best advice about our products.

If you need to reach us by email, please use the quick form below. Feel free to send us your questions regarding products or your order.

Please understand that we cannot answer medical or health questions. If your pet has any serious health-related issues, or you have any concerns for your pet's health at all, we encourage you to contact your personal veterinarian.

Mail Us:

    Drs. Foster & Smith, Inc.
    2253 Air Park Road
    PO Box 100
    Rhinelander, WI 54501


Contact us
8 am - 8 pm CST
7 days a week

7 am-10 pm, CST
7 days a week